Terms of service

Overview

This website is operated under the SimpleHouseLiving brand. Throughout this website, the terms “SimpleHouseLiving,” “we,” “us,” and “our” refer to SimpleHouseLiving.

SimpleHouseLiving offers this website, including all information, tools, features, products, and services available through simplehouseliving.com, conditioned upon your acceptance of these Terms of Service and all policies referenced in them.

By visiting our website, creating an account, placing an order, or otherwise using any part of our services, you agree to be bound by these Terms of Service. These Terms apply to all website users, including browsers, customers, contributors of content, and other visitors.

Please read these Terms carefully before using the website. If you do not agree to them, you should not access the website or use our services.

Our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Policy, and any other policies or notices posted on the website are incorporated into these Terms by reference. If a specific store policy conflicts with a general provision of these Terms regarding the subject covered by that policy, the more specific policy will control.

Nothing in these Terms limits any consumer right or remedy that cannot lawfully be excluded, waived, or restricted.

1. Online Store Terms

You must be at least the age of majority in your state or place of residence to use this website or place an order. If you permit a minor under your supervision to use the website, you are responsible for that use to the extent permitted by applicable law.

You may use our website and services only for lawful personal or household purposes unless SimpleHouseLiving has agreed otherwise in writing.

You must not use our products, website, or services for any unlawful or unauthorized purpose. You must not violate any applicable law or regulation in connection with your use of the website.

You must not transmit malware, viruses, worms, malicious code, or other material intended to damage, disrupt, intercept, or interfere with the website, our systems, or another person’s use of the services.

2. General Conditions

We reserve the right to refuse or limit service, cancel an order, restrict access, or close an account when reasonably necessary to:

• Comply with applicable law or a valid legal request;

• Protect SimpleHouseLiving, our customers, service providers, or other persons;

• Prevent suspected fraud, abuse, unauthorized resale, or security threats;

• Address a violation of these Terms; or

• Respond to product availability, pricing, payment, fulfillment, or technical issues.

Any such action will remain subject to applicable consumer law and any refund or notice obligations that apply.

Content you submit through the website, other than payment-card information, may be transmitted through networks and adapted to technical requirements. Payment information is handled through the secure payment services available at checkout.

You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of the website or services without our prior written permission, except where applicable law permits such use.

Headings are included for convenience and do not affect the interpretation of these Terms.

3. Products and Services

Certain products or services may be available exclusively through the website and may have limited quantities.

We make reasonable efforts to display product colors, images, measurements, features, and other details accurately. However, the appearance of colors and images may vary depending on your screen, device, lighting, or display settings.

Product packaging, labeling, components, or minor design details may change where the change does not materially reduce the product’s advertised function or quality. Any material substitution or change will be handled in accordance with applicable law.

All product descriptions and availability are subject to change. We may discontinue a product or limit its availability at any time, but a change will not affect rights associated with an order already accepted except as permitted by these Terms and applicable law.

Products must be used in accordance with their instructions, warnings, intended purpose, and any age, safety, care, or installation guidance supplied with them.

We do not warrant that a product will be suitable for a purpose that was not stated in its description or expressly agreed to by SimpleHouseLiving in writing.

4. Accuracy of Information

We make reasonable efforts to keep information on the website accurate and current. Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, delivery estimates, or other matters.

We may correct errors and update information at any time. If an error materially affects an order you have already placed, we may contact you for confirmation or cancel the affected order and issue any required refund.

General information on the website is provided for convenience and should not be treated as professional, medical, legal, financial, construction, electrical, or other specialized advice.

Any historical information is provided for reference and may not reflect current circumstances.

5. Orders and Customer Accounts

Submitting an order is an offer to purchase. An automated order confirmation acknowledges receipt of the order but does not necessarily mean that the order has been finally accepted or shipped.

Orders may be reviewed for payment authorization, inventory, address accuracy, suspected fraud, purchase limits, or other reasonable fulfillment concerns.

We may reject or cancel an order before shipment if:

• The product is unavailable;

• Payment cannot be authorized or verified;

• Pricing or product information contains a material error;

• The shipping address is incomplete, invalid, or outside our service area;

• We reasonably suspect fraud, unauthorized resale, abuse, or a violation of these Terms; or

• We cannot lawfully fulfill the order.

If we cancel an order after payment has been captured, we will issue the appropriate refund to the original payment method.

You agree to provide current, complete, and accurate billing, shipping, account, and contact information. You are responsible for promptly updating information needed to complete a transaction.

If you create an account, you are responsible for safeguarding your login credentials and for activity conducted through the account, except to the extent caused by our failure to use reasonable security measures. Notify us promptly at contact@simplehouseliving.com if you believe an account has been accessed without authorization.

Orders are intended for personal or household use. We may reasonably limit quantities per person, household, account, payment method, billing address, or shipping address to prevent fraud or unauthorized resale.

Cancellation requests must be emailed to contact@simplehouseliving.com within 12 hours after the order is placed. We will make a reasonable effort to approve a request when processing has not advanced. A cancellation is not effective until confirmed by SimpleHouseLiving, and an order cannot be canceled after shipment.

6. Prices and Payments

Prices are displayed and transactions are processed in U.S. dollars (USD) unless the website expressly states otherwise.

Prices, promotions, and discounts may change without notice. The price applicable to an order is the price displayed at checkout when the order is submitted, subject to correction of a clear or material error as permitted by applicable law.

Applicable sales tax and shipping charges will be shown at checkout where required. Taxes and government charges do not count toward the free-shipping threshold.

Payment methods accepted when displayed at checkout may include:

• Visa;

• Mastercard;

• American Express;

• PayPal;

• Shop Pay;

• Apple Pay; and

• Google Pay.

Availability may vary by device, browser, customer account, checkout configuration, or payment provider.

Payments are processed through the payment services made available in Shopify checkout. Payment providers may perform authorization, identity, fraud-prevention, or security checks under their own terms and privacy practices.

A payment authorization may appear as pending before a charge is captured or settled. Banks and payment providers control the timing of authorizations, releases, and transaction postings.

You represent that you are authorized to use the payment method submitted with an order.

Additional details are provided in our Payment Policy.

7. Shipping and Delivery

SimpleHouseLiving currently ships only to addresses in the United States.

Orders are generally processed within 1–3 business days after placement and payment authorization. Processing time is separate from transit time.

After processing, standard shipping is estimated to take 7–15 business days. Delivery estimates are not guaranteed arrival dates and may be affected by weather, peak periods, carrier disruptions, remote destinations, address issues, fulfillment transfers, or other circumstances outside our reasonable control.

Standard shipping rates are:

• Free Standard Shipping: Merchandise subtotal of $79 or more after discounts and before taxes.

• $6.99 Flat-Rate Standard Shipping: Merchandise subtotal below $79.

SimpleHouseLiving uses multiple fulfillment centers. Items in one order may arrive in separate packages with different tracking numbers or delivery dates. Separate fulfillment does not by itself create an additional shipping charge.

Tracking information will be sent to the checkout email when available. Tracking may require additional time to display an initial scan or update.

Customers are responsible for providing a complete and accurate delivery address. Address-change requests must be emailed within 12 hours after ordering. We will make a reasonable effort to help, but a change might not be possible after processing begins and is unavailable after shipment.

If we cannot ship within the time stated for an order, we will provide notice and any delay-consent, cancellation, or refund options required by applicable law.

Although SimpleHouseLiving currently serves the United States, orders may be fulfilled from different locations. Import duties, customs charges, or similar government fees, if assessed, are the customer’s responsibility unless applicable law requires otherwise.

The complete terms governing processing, tracking, separate packages, address issues, delays, and delivery concerns are provided in our Shipping Policy.

8. Returns, Refunds, and Exchanges

You may request a return within 30 days after delivery, subject to our Return & Refund Policy.

For a standard change-of-mind return, the product must generally be unused, unworn, unwashed, undamaged, in resalable condition, in its original packaging, and returned with all included parts, accessories, labels, and proof of purchase.

The following are not eligible for standard change-of-mind returns:

• Used, worn, washed, altered, or customer-damaged items;

• Opened personal-care or beauty hygiene products;

• Custom or personalized products;

• Gift cards; and

• Items identified as Final Sale before purchase.

These exclusions do not limit remedies that may apply to a damaged, defective, incomplete, or incorrect item, or any non-waivable rights under applicable law.

All returns require prior written authorization. Before sending an item, email contact@simplehouseliving.com. If approved, we will provide instructions and the appropriate return address. Do not return an item to an address shown on the original package unless our support team expressly directs you to do so.

SimpleHouseLiving will pay reasonable authorized return-shipping costs for an item that arrived damaged or defective, is missing included parts, or differs from the item ordered.

The customer is responsible for return shipping for a change of mind, an incorrectly selected item or option, or another return unrelated to product quality, damage, missing parts, or fulfillment error.

Contact us within 7 days after delivery regarding an item that arrives damaged, defective, incomplete, or incorrect. Include the order number and clear photographs of the product, issue, packaging, and shipping label. This reporting period helps us investigate promptly and does not eliminate rights that cannot be limited under applicable law.

After a return is received, inspected, and approved, the refund will be issued to the original payment method. It generally appears within 5–10 business days after issuance, although the bank or payment provider may require additional time.

SimpleHouseLiving does not process direct exchanges. To obtain another product or option, return the eligible original item for a refund and place a new order. Product availability and price may change between orders.

The complete eligibility rules, procedures, costs, inspections, and refund terms are provided in our Return & Refund Policy.

9. Third-Party Services and Links

The website may use or provide access to services, applications, content, payment methods, fulfillment services, social-media features, or websites operated by third parties.

Third-party services may be governed by their own terms and privacy policies. SimpleHouseLiving does not control those services and is not responsible for their independent acts, omissions, content, security, availability, or privacy practices, except to the extent responsibility cannot be excluded under applicable law.

Links to third-party websites are provided for convenience and do not necessarily constitute endorsement. You should review the applicable third party’s terms and policies before using its services or completing a transaction.

If you choose to use an optional third-party tool made available through the website, you do so subject to the applicable provider’s terms.

10. User Content, Feedback, and Reviews

You may choose to submit reviews, photographs, comments, questions, suggestions, or other content to SimpleHouseLiving.

You retain ownership of any intellectual property rights you hold in your content. By submitting content to SimpleHouseLiving, you grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, format, display, and distribute that content solely for operating, improving, and promoting SimpleHouseLiving and its products or services, subject to applicable law and our Privacy Policy.

This license does not transfer ownership of your content to SimpleHouseLiving and does not prevent you from using your content elsewhere.

You represent that:

• You own the content or have permission to submit it;

• The content reflects your honest experience or opinion where it is presented as a review;

• The content does not knowingly contain false statements of fact;

• The content does not violate another person’s privacy, intellectual property, publicity, or other legal rights; and

• The content does not contain unlawful threats, harassment, malware, or other unlawful material.

We may moderate or remove content when reasonably necessary to enforce these standards or comply with law. We will not prohibit, penalize, or claim ownership of an honest consumer review merely because it is critical or unfavorable.

Do not submit confidential information, complete payment-card numbers, passwords, or sensitive personal information through reviews or public-facing content.

11. Prohibited Uses

You must not use the website or services:

• For any unlawful, fraudulent, deceptive, or malicious purpose;

• To violate intellectual property, privacy, publicity, consumer-protection, or other legal rights;

• To harass, threaten, abuse, defame, discriminate against, or unlawfully harm another person;

• To submit materially false or misleading information;

• To upload malware or code intended to interfere with the website or another system;

• To collect or track another person’s personal information without lawful authority;

• To send spam, phishing messages, or unauthorized commercial solicitations;

• To scrape, crawl, probe, or access the website through automated means in a manner that places an unreasonable burden on the services or circumvents access controls;

• To interfere with website security or attempt to gain unauthorized access to an account, system, or network;

• To impersonate another person or misrepresent your affiliation;

• To manipulate product reviews or other website features deceptively; or

• To purchase products for unauthorized resale, export, or other prohibited commercial activity.

Reasonable use of standard search engines and accessibility tools is not prohibited by this section.

12. Disclaimer of Warranties

We make reasonable efforts to operate the website and provide products and services as described. However, websites and online services may occasionally be interrupted, delayed, or affected by technical issues outside our reasonable control.

To the fullest extent permitted by applicable law, the website and its general informational content are provided on an “as is” and “as available” basis. SimpleHouseLiving does not guarantee that access will always be uninterrupted, timely, secure, or error-free.

To the fullest extent permitted by applicable law, we disclaim implied warranties relating to the website and services, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, except where such warranties cannot legally be excluded or where an express written product warranty applies.

Nothing in these Terms excludes any warranty, guarantee, remedy, or consumer protection that cannot lawfully be excluded or limited.

13. Limitation of Liability

To the fullest extent permitted by applicable law, SimpleHouseLiving and its personnel, affiliates, service providers, contractors, licensors, and suppliers will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising from use of, or inability to use, the website or services, including lost profits, lost revenue, lost savings, or lost data, when such damages were not reasonably foreseeable or were not directly caused by our breach.

Where liability may lawfully be limited, SimpleHouseLiving aggregate liability arising from a particular order will not exceed the amount paid for the product or service giving rise to the claim.

These limitations do not apply to liability that cannot legally be excluded or limited, including liability arising from fraud, willful misconduct, gross negligence where applicable, or personal injury caused by negligence where applicable.

Some jurisdictions do not permit certain exclusions or limitations. In those jurisdictions, the provisions above apply only to the maximum extent permitted by law.

14. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless SimpleHouseLiving and its affiliates, personnel, contractors, licensors, and service providers from third-party claims, damages, losses, liabilities, and reasonable costs arising directly from:

• Your material breach of these Terms;

• Your unlawful misuse of the website or services;

• Content you submit in violation of another person’s rights; or

• Your fraud, willful misconduct, or unlawful conduct.

This obligation does not apply to the extent a claim was caused by SimpleHouseLiving own breach, negligence, willful misconduct, or violation of law.

SimpleHouseLiving will provide reasonable notice of a covered claim and will not agree to a settlement imposing a non-monetary obligation or admission on you without your reasonable consent.

15. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the greatest extent permitted by applicable law or, where appropriate, severed from these Terms.

The remaining provisions will continue in effect unless doing so would materially defeat the purpose of the agreement or applicable law requires otherwise.

16. Termination

You may stop using the website at any time.

We may suspend or terminate access if you materially violate these Terms, engage in unlawful or fraudulent conduct, threaten website security, or create a material risk to SimpleHouseLiving or others.

Termination does not eliminate obligations or rights that arose before termination. Provisions that by their nature should survive termination—including provisions concerning ownership, permitted use of submitted content, disclaimers, liability, indemnification, and dispute-related rights—will survive to the extent permitted by law.

Termination of website access does not by itself cancel an accepted order. Any affected order will be addressed separately under these Terms and applicable store policies.

17. Entire Agreement

These Terms, together with the policies and notices incorporated by reference, constitute the entire agreement between you and SimpleHouseLiving concerning your use of the website and services.

They supersede prior or contemporaneous communications concerning the same subject, but do not override an express written product warranty, order-specific commitment, or right that cannot be waived under applicable law.

A failure by either party to enforce a provision on one occasion does not waive the right to enforce it later.

18. Governing Law

These Terms and any dispute arising out of or relating to these Terms will be governed by the laws of the State of [STATE], without regard to its conflict-of-laws principles. However, nothing in these Terms is intended to exclude or limit any rights or protections that cannot be waived under applicable federal law or the mandatory laws of the customer’s state or place of residence.

Nothing in these Terms requires a consumer to waive access to a court or remedy available under applicable law.

19. Changes to These Terms

We may update these Terms to reflect changes in our services, business practices, technology, or legal obligations.

The current version will be posted on this page with an updated effective date. Changes will apply prospectively from the stated effective date unless applicable law requires otherwise.

Material changes will not retroactively reduce rights relating to an order already placed unless the customer agrees or applicable law permits the change.

Your continued use of the website after revised Terms take effect constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

20. Contact Information

Questions about these Terms of Service may be sent to:

• Email: contact@simplehouseliving.com

• Website: https://simplehouseliving.com

• Support Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time

• Typical Response Time: 1–2 business days

SimpleHouseLiving provides customer support through email and does not publish a customer-service or return street address. Approved return instructions and the appropriate return address will be provided by email where applicable.