Shipping Policy

This Shipping Policy applies to orders placed through simplehouseliving.com.

Shipping Destination

SimpleHouseLiving currently offers shipping to the United States, Canada, the United Kingdom, Australia, the European Union, and other destinations worldwide.

Shipping availability, delivery times, and applicable shipping charges may vary depending on the destination, product availability, and local requirements. Available shipping options and applicable rates will be displayed at checkout.

Order Processing

Orders are generally processed within 1–3 business days after the order is placed and payment is authorized.

Business days are Monday through Friday and exclude U.S. holidays. Processing time is separate from transit time. Orders placed on weekends or holidays will begin processing during the next business period.

An order may require additional review if payment, inventory, or address information needs confirmation. We may contact you using the email address provided at checkout.

Estimated Transit Time

After processing, standard shipping is estimated to take 7–15 business days.

Delivery estimates are not guaranteed arrival dates. Weather, peak shopping periods, carrier or fulfillment disruptions, remote destinations, address issues, and other circumstances beyond our reasonable control may affect transit times.

If we learn that an order cannot ship within the stated processing timeframe, we will contact you with an updated estimate and available options as required by applicable law.

Shipping Rates

Free Standard Shipping: Merchandise subtotal of $79 or more after discounts and before taxes.
Flat-Rate Standard Shipping: $6.99 for merchandise subtotals below $79.

The applicable shipping rate is shown at checkout before payment. Taxes, duties, and other government charges do not count toward the free-shipping threshold.

Tracking

Tracking information will be sent to the email address provided at checkout when available after shipment.

Please note that tracking information may take some time to display the carrier's first scan or subsequent updates, particularly while a package is being transferred between delivery networks.

Carrier selection depends on the item, destination, and fulfillment center. SimpleHouseLiving does not guarantee or publicly list a specific carrier.

Separate Packages

Items from the same order may be shipped separately because SimpleHouseLiving may use multiple fulfillment or shipping locations.

Separate shipments may have different tracking numbers and estimated arrival dates. Shipping items in separate packages does not by itself result in an additional shipping charge.

Address Accuracy and Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

Address-change requests must be emailed to contact@simplehouseliving.com within 12 hours of placing the order.

We will make a reasonable effort to accommodate an address-change request, but changes are not available after shipment and may not be possible once order processing has begun.

If a package is returned, delayed, or lost because of an incorrect or incomplete customer-provided address, additional shipping costs may apply before reshipment. We will review the circumstances before requesting any additional payment.

Delivery Delays

If tracking information has not updated, please allow a reasonable period for the next carrier scan. Weekends, holidays, and transfers between delivery networks may delay tracking updates.

For a substantially delayed shipment, email contact@simplehouseliving.com with your order number. We will review the available tracking and fulfillment information and help determine the appropriate next step.

Packages Marked "Delivered"

If tracking shows "Delivered" but you cannot find the package:

Confirm that the shipping address on your order is correct.
Check your mailbox, porch, side doors, building reception, parcel lockers, and other possible delivery locations.
Ask household members, neighbors, or building staff whether they received the package.
Review the carrier's delivery notes and contact the carrier for additional information.
Email contact@simplehouseliving.com promptly if the package remains missing.

We will review the available tracking and delivery information. A replacement or refund is not automatic solely because tracking shows delivery or because a customer reports nonreceipt. The resolution will depend on the circumstances, the available investigation, and applicable law.

Import Duties and Taxes

Orders may be fulfilled from different locations. If import duties, customs charges, or similar fees apply to an order, they are the customer's responsibility unless applicable law requires otherwise.

SimpleHouseLiving does not control government assessments, customs decisions, or the timing of any applicable charges.