Find quick answers about ordering from SimpleHouseLiving. If you still need help, email contact@simplehouseliving.com.
Orders
How do I place an order?
Choose a product and any available options, add it to your cart, and complete checkout. Before submitting your order, review the product, quantity, shipping address, discount code, and payment information carefully.
Will I receive an order confirmation?
Yes. An order confirmation will be sent to the email address provided at checkout. If you do not see it, please check your spam or promotions folder and make sure your email address was entered correctly. Contact us if you still cannot locate your confirmation.
Can I change or cancel my order?
You may request a change or cancellation within 12 hours of placing your order by emailing contact@simplehouseliving.com. Please include your order number and the requested change.
We will make a reasonable effort to accommodate your request, but approval depends on the order's processing status. Orders cannot be canceled after shipment, and a cancellation or change request is not complete until SimpleHouseLiving confirms it.
Can I change my shipping address?
Email us within 12 hours of placing your order with your order number and the complete corrected address. We cannot change a shipping address after the order has shipped and may be unable to change it once processing has begun.
Customers are responsible for reviewing their shipping information before checkout. Additional shipping costs resulting from an incorrect or incomplete customer-provided address may apply if a package needs to be resent.
Why might items from one order arrive separately?
Some orders may be fulfilled from different fulfillment locations. As a result, items from the same order may arrive in separate packages. If your order has multiple shipments, available tracking information will be provided for each shipment.
Shipping
Where do you ship?
SimpleHouseLiving currently ships to addresses in the United States.
How long does order processing take?
Orders are generally processed within 1–3 business days. Business days do not include weekends or U.S. holidays.
How long does shipping take?
After processing, standard shipping is estimated to take 7–15 business days. This is an estimated delivery timeframe, not a guaranteed delivery date.
Weather, peak periods, operational disruptions, address issues, carrier delays, and other circumstances beyond our reasonable control may affect delivery times.
Which carrier will deliver my order?
The carrier used for your order depends on the product, destination, and fulfillment location. We do not guarantee a specific carrier. Available tracking information will identify the carrier after your order has been shipped.
How much is shipping?
Free Standard Shipping is available when the merchandise subtotal is $79 or more after discounts and before taxes.
For merchandise subtotals below $79, standard shipping is $6.99.
Will I receive tracking information?
Yes. Tracking information will be provided when available after your order has shipped. Please note that tracking may take some time to display the carrier's first scan or update.
What if my tracking information has not updated?
Carrier scans may sometimes be delayed, especially during weekends, holidays, or transfers between delivery networks. Please allow a reasonable amount of time for the next tracking update.
If there has been no meaningful tracking update for several business days, please email us with your order number so we can review the available information.
What if my package is delayed?
The 7–15-business-day shipping timeframe is an estimate. If we learn that an order cannot ship within the stated processing timeframe, we will contact you with an updated estimate and any available options as required by applicable law.
If an order is already in transit and tracking appears substantially delayed, please contact us. We will review the available shipment information and help determine the appropriate next step.
What if tracking says "Delivered," but I cannot find my package?
First, check the delivery area, mailbox, household members, neighbors, building staff, and any delivery notes provided by the carrier. Please also confirm that the shipping address on your order is correct.
If the package remains missing, contact the carrier and email us promptly. We will review the available tracking and delivery information. Any resolution will depend on the circumstances of the delivery, the carrier's investigation, and applicable law.
Do I have to pay import taxes or duties?
Orders may be fulfilled from different locations. If import duties, customs charges, or similar fees apply to an order, they are the customer's responsibility unless applicable law requires otherwise. Such charges are determined by the relevant customs authority or other applicable party and are not controlled by SimpleHouseLiving.
Returns and Refunds
What is the return window?
Eligible items may be returned within 30 days after delivery. You must contact us and receive return approval before sending an item back.
What condition must a return be in?
For standard change-of-mind returns, the item must generally be unused, unworn, unwashed, undamaged, and in resalable condition, with its original packaging, accessories, manuals, labels, and proof of purchase.
Different requirements may apply when an item arrives damaged, defective, incomplete, or incorrect.
Which items are not eligible for a standard return?
The following items are generally not eligible for standard change-of-mind returns:
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Used, worn, washed, altered, or customer-damaged items;
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Opened personal-care or beauty hygiene products;
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Custom or personalized products;
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Gift cards; and
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Products clearly marked Final Sale before purchase.
Unopened personal-care or beauty hygiene products may be eligible if they remain unused, sealed, and otherwise meet our return requirements.
These exclusions do not limit remedies that may apply to products that arrive damaged, defective, incomplete, or incorrect, or any rights that cannot be limited under applicable law.
How do I start a return?
Email contact@simplehouseliving.com with your order number, the item you wish to return, the reason for the return, and any relevant photos.
If your return is approved, we will provide return instructions and the appropriate return address.
Please do not mail a return to an address found on the original package, website directory, or another source unless our support team specifically instructs you to do so.
Who pays return shipping?
SimpleHouseLiving will pay reasonable authorized return-shipping costs when an item arrives damaged or defective, is missing included parts, or differs from the item ordered.
For change-of-mind returns, incorrectly selected items or options, or other returns unrelated to product quality, damage, missing parts, or fulfillment errors, the customer is responsible for return shipping costs.
What if my order arrives damaged, incomplete, or incorrect?
Please contact us within 7 days after delivery. Include your order number and clear photos of the product, the issue, the packaging, and the shipping label.
Please keep the product and packaging until we provide further instructions.
How long do refunds take?
After an approved return is received, inspected, and approved for a refund, the refund will be issued to the original payment method.
The refund generally appears within 5–10 business days after issuance, although your bank or payment provider may require additional processing time.
Do you offer exchanges?
We do not process direct exchanges. If you need a different product, size, color, or option, please return the eligible original item for a refund and place a new order.
Product availability and prices may change between orders.
Payments and Discounts
Which payment methods do you accept?
SimpleHouseLiving accepts available payment methods including Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay, JCB, Diners Club, Discover, and Amazon Pay, when displayed at checkout.
Payment method availability may vary depending on your location, device, browser, and checkout setup.
Which currency do you use?
Prices and transactions are presented in U.S. dollars (USD). If your bank or payment account uses another currency, your bank or payment provider may apply its own exchange rate or additional fees.
Why does my payment show as pending?
A temporary authorization may appear when an order is submitted. This helps confirm that the payment method is valid and that sufficient funds are available.
The timing of payment authorization, capture, release, and posting depends on your payment provider or financial institution.
Why was my payment declined?
Check your card details, billing address, available funds, and any verification request from your bank or payment provider.
SimpleHouseLiving does not control a bank or payment provider's approval decision. You may try another available payment method or contact your bank or payment provider for assistance.
What if I see a duplicate or unfamiliar charge?
One entry may be a temporary authorization rather than a completed charge. Check whether each transaction is marked as pending or posted.
If two completed charges remain, email us with your order number and non-sensitive transaction details. If you do not recognize a charge, you should also contact your bank or payment provider promptly.
How do discount codes work?
Enter an eligible discount code at checkout before submitting your payment. Discount codes may have expiration dates, product restrictions, minimum purchase requirements, or combination restrictions.
Unless otherwise stated, we generally cannot apply a discount code to an order after it has been placed.
Products and Safety
Where can I find product details?
Please review the relevant product page for available dimensions, materials, care instructions, included parts, specifications, variants, and other product information.
If information that is important to your purchase decision is missing, please contact us before placing your order.
Are colors and measurements exactly as shown?
Product colors may appear slightly different depending on your screen settings, lighting conditions, photography, and other factors.
Measurements may also vary slightly depending on the measurement method and production batch. Please refer to the written measurements and product specifications rather than relying solely on product photographs.
How do I decide whether an item is suitable for a child?
Review all available age guidance, warnings, instructions, dimensions, batteries, and included parts before allowing a child to use a product.
Adult supervision may be required for certain products. Do not give a product to a child if the applicable age guidance or instructions are unclear.
What should I check for electrical or battery-powered products?
Use electrical or battery-powered products only as described in the applicable product instructions.
Follow all charging and battery instructions, use an appropriate power source, and inspect the product and cable before use. Stop using the product if you notice damage, unusual heat, an unusual odor, swelling, leakage, or exposed components.
Contact
How can I reach SimpleHouseLiving?
You can contact us by email at contact@simplehouseliving.com.
For faster assistance, please include your name, order number, email address used at checkout, product name, and a clear description of your question or issue. When reporting a product or delivery problem, please include clear photos when applicable.
We aim to respond to customer inquiries within 1–2 business days, Monday through Friday.